ON SUNDAY, my elderly neighbour fell and injured himself. As he was still conscious and his condition was stable, I called the non-emergency hotline for an ambulance.
The officer informed me that the ambulance would arrive in 30 to 45 minutes. However, the ambulance arrived only more than an hour later.
Do the authorities monitor the time taken by ambulances to reach their destinations?
Greater control and transparency of how ambulance service providers are assessed and given the licence to operate will give the public greater confidence in their service standards.
Chiam Sheng Shi
